Warranty and returns

Thirty days to change your mind. Twelve months of cover.

This page says in plain words what the Terms of Service say in full. If anything here differs from the Terms, the Terms govern.

Returns and refunds

A reservation can be cancelled at any time before payment is collected, at no cost. A purchased band can be returned within 30 days of receiving it for a full refund, provided it is in original condition with all accessories. The refund goes back to the original payment method and typically shows within 7 to 10 business days. We confirm the return shipping arrangement when the return is approved.

Rental bands are returned under the rental terms given at pickup; the deposit is refunded when the band comes back in working condition.

What the warranty covers

Our obligation under the warranty is to repair or replace the affected unit, at our discretion. The warranty does not cover the mobile data service or the plan, which have their own terms.

How to claim

1. 1

   Email support

   Write to support@ourkavach.com with your order ID, the band ID shown in the Kavach Care app, what is wrong and when it started, and a photo if the problem is visible.

2. 2

   We reply within two working days

   We will usually ask you to try one or two things first, because most "dead band" reports are a charging or coverage problem. If it is a fault, we tell you where to send the band.

3. 3

   Repair or replace

   Under warranty we repair or replace the band at our discretion. A replacement is claimed to your account the same way as a new band, by scanning the QR code on its box, so your contacts and safe zones carry on.

How to pack a return

• Switch nothing off; the band has no power switch. Just take it off the charger.
• Put the band, the charger and anything else that came in the box back in the box.
• Write the order ID on a slip of paper inside the box.
• Use the return address and courier instructions we send when the return is approved. Do not post it before then.