Please read these Terms of Service carefully before using the ARGC Pvt. Ltd. website or engaging our services. These terms govern your use of our website and services.
Acceptance of Terms
By accessing and using the ARGC Pvt. Ltd. website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, you should not use our website or services. We reserve the right to modify these terms at any time, and such modifications shall be effective immediately upon posting.
Description of Services
ARGC Pvt. Ltd. provides safety wearable products and related services including but not limited to the Kavach safety band, companion mobile application, and safety subscription plans. The specific scope, terms, and pricing of products and services will be outlined on the website and in individual purchase or subscription agreements.
User Responsibilities
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
Intellectual Property
All content on this website, including text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of ARGC Pvt. Ltd. or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of ARGC Pvt. Ltd.. You may not reproduce, distribute, or create derivative works from any content without our express written consent.
Orders, Pricing and Payment
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices shown for pre-orders and early-bird reservations are held only for the period stated at the time of reservation and may change before general availability. Placing a reservation does not create a binding contract of sale until we accept your order and payment is collected. We reserve the right to decline or cancel any order, including where a product has been listed at an incorrect price, and to refund any amount already collected in such cases.
Shipping and Delivery
Estimated dispatch and delivery timelines are indicative and not guaranteed. Risk of loss passes to you on delivery to the address you provide. You are responsible for supplying a complete and accurate delivery address; we are not liable for delays or non-delivery caused by incorrect address details or by a recipient being unavailable. Where delivery is attempted and fails through no fault of ours, any redelivery costs may be charged to you.
Returns, Cancellations and Refunds
Reservations may be cancelled at any time before payment is collected at no cost. Purchased bands are covered by a 30-day satisfaction guarantee: you may return the band within 30 days of receiving it for a full refund, provided it is in original condition with all accessories included. Refunds are issued to the original payment method and typically take 7 to 10 business days to reflect. Return shipping arrangements will be confirmed at the time your return is approved. Rental bands must be returned in accordance with the rental terms provided at the time of pickup; deposits are refunded on return of the band in working condition.
Warranty
The Kavach Band carries a 12-month limited warranty from the date of purchase, extended to 18 months where purchased with the Band + 1 Year Plan. The warranty covers manufacturing defects, battery failure under normal use, and hardware malfunction. It does not cover physical damage, water damage beyond the stated IP68 rating, damage from misuse or accident, or any unauthorised modification, repair or opening of the device. Our sole obligation under this warranty is, at our discretion, to repair or replace the affected unit.
Subscription Plans and Renewal
Safety Plan and Family Plan subscriptions are billed in advance on a monthly or annual basis as selected at purchase, and renew automatically at the then-current price until cancelled. You may cancel at any time through the Kavach app or by contacting support; cancellation takes effect at the end of the current billing period and no partial-period refunds are given. Emergency SOS functionality remains available on the free Basic tier and is not withdrawn if a paid subscription lapses. We will give reasonable advance notice of any change to subscription pricing.
Safety Disclaimer and Limitations of the Service
Kavach is a personal safety aid and is not a substitute for emergency services, medical care, or your own judgement and precautions. The device depends on cellular network coverage, satellite positioning availability, adequate battery charge, and third-party infrastructure, none of which we control or can guarantee. Location accuracy varies with environment, and alerts may be delayed or fail to deliver where coverage is unavailable. Fall detection is heuristic and may not detect every fall or may trigger without a genuine fall. You should always contact the relevant emergency services directly where possible. To the maximum extent permitted by law, we accept no liability for injury, loss or damage arising from reliance on the device performing in any particular circumstance.
Location Data and Privacy
Operating the service requires us to collect and process location data, device telemetry, and alert history associated with your band and account. Where SOS is activated, location and any associated recording may be shared with the emergency contacts you have nominated. Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms. You are responsible for ensuring that any person whose band you configure or monitor, including a family member, is aware of and consents to that monitoring.
Limitation of Liability
ARGC Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the services. In no event shall our aggregate liability exceed the amount you paid us in the twelve months preceding the claim.
Service Level Agreements
For managed and ongoing services, specific service level agreements (SLAs) will be defined in the respective service contracts. These SLAs outline uptime guarantees, response times, and remediation procedures. In the event of an SLA breach, the remedies specified in the applicable service agreement will apply.
Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the course of the engagement. This includes but is not limited to technical specifications, business strategies, customer data, and system configurations. Confidentiality obligations survive the termination of any service agreement.
Termination
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms of Service. Upon termination, your right to use the services will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive.
Governing Law
These Terms shall be governed and construed in accordance with the laws of the laws of India, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.
Questions about our terms?
Reach out to our legal team at legal@ourkavach.com or through our contact page.
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